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What services can customers get after purchasing garri processing machine from Henan Jinrui Company?

FAQ/ Chat online/ Leave a message/ Aug 03, 2022

Henan Jinrui Company is a professional garri processing machine manufacturer and exporter in China. We can not only customize suitable scale garri processing machine according to customers’ requirements, but also will offer complete after-sales services, such as one year machine warranty, machine installation and commissioning supervisory service, workers training, and lifelong technical service.

1.One year machine warranty

All garri processing machines come with a one-year warranty. If the damage to the machine parts is not caused by human beings, Jinrui can mail you new machine parts for free. If there are any problems during the operation, Jinrui can provide online guidance at any time.

2.Machine installation and commissioning supervisory service

①Single garri processing machine:

Assembly of machines are already finished before delivery. When machine arrives site, clients just need to place machines where they want to use them and connect power to motors. Besides, Jinrui will send operating manual, drawings and provide online guidance.

garri processing machine deliveryThe delivery picture of garri processing machine

Complete set garri processing line:

Jinrui can dispatch experienced technical engineer for site technical supervision of machine installation & commissioning, and worker training. Within the scope of supervision of start-up, Jinrui provides the following supervisory service:

(1)Set the time schedule of the installation and give details on the sequence of start-up of individual parts of the garri processing plant.

(2)We will be responsible for giving the detailed explanations for the technical documentations, drawings, operation manuals, equipment performance and relevant notice for the buyer’s technical personnel, and answer & solve all technical questions.

(3)Advise on the mode and method of starting-up of individual plant units.

(4)Advise the buyer on the initial production run of the plant.

(5)Instruct and train buyer's staff on details of normal production conditions of the plant, and special operating conditions and emergencies.

(6)Supervision of the daily activities of the buyer's operating staff until the plant is ready for the trial run.

(7)Advise the buyer’s concerned employees of the operation procedure and maintenance of the plant.

(8)Supervision of the buyer's operating staff in the performance run test.

(9)Our engineer in this section should meet all requirements from installation of whole production line, commissioning, test-run, performance test up to final acceptance.

garri plant installationGarri processing plant installation

3.Workers training

(1) We will send the qualified technical personnel to provide effective training for the buyer 2 months ahead. And technical training center is set in the End-user’s place.

(2) We will guarantee that after the technical training the technical personnel from buyer can skillfully operate & maintain the equipment, and skillfully adjust the technology & solve basic technical problems in time.

(3) The main training will adopt the terms of on-site training in the Client's plant, that is to say, the trainees will participate in the pre-operational activities of the plant. That includes the final erection activities, dummy runs, start-up and plant operation as well as necessary practices concerning equipment operation. This training will be completed by seller’s supervisory personnel.

4.Lifelong technical service

Henan Jinrui has established a strong after-sales service team with experienced engineers and technical teams to ensure lifetime technical services for all machines.

after sales service from henan jinruiHENAN JINRUI provides perfect after-sales service

Henan Jinrui has been adhering to the after-sales service concept of "customer first" and provides customers with high-quality garri processing machine. If you plan to invest in garri processing business, please contact us and tell us your real situation and requirements. Free quotations for you!

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